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Privacy Policy

Effective Date: 04/08/2026

Last Updated: 04/08/2026

This Privacy Policy sets out how santoshjacob.com ("we," "us," or "our") manages personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

1. Collection of Personal & Health Information

We may collect personal information necessary to provide medical services and respond to inquiries. This includes:

  • Personal Information: Name, date of birth, contact details (phone, email, postal address), Medicare number, and health fund details submitted via booking or contact forms.

  • Health Information: Referral letters, medical history, imaging reports, or consultation details provided voluntarily.

  • Technical Data: IP address, browser type, and standard website analytics data gathered via cookies.

2. Purpose of Collection & Use

We collect, hold, and use your information to:

  • Arrange consultations, diagnostic imaging, and orthopaedic treatment.

  • Communicate with referring General Practitioners (GPs), specialists, allied health providers, and hospitals.

  • Process billing with Medicare, private health funds, WorkSafe Victoria, or TAC where applicable.

  • Comply with Australian legal and regulatory obligations.

3. Disclosure of Information

We will not sell or rent your personal data to third parties. We may disclose your information to third parties only where necessary for your care or as required by law, including:

  • Other healthcare practitioners involved in your care.

  • Public and private hospital facilities where Mr Santosh Jacob operates.

  • Administrative software providers bound by Australian privacy standards.

  • Statutory bodies or courts (only)  when legally compelled.

4. Data Security

We take reasonable steps to secure your personal and health information against misuse, interference, loss, and unauthorized access. However, transmissions over the internet (such as standard web contact forms or unencrypted emails) are not completely secure. Please avoid sending sensitive clinical files via unsecured web forms.

5. Accessing and Correcting Your Information

Under Australian privacy laws, you have the right to request access to the personal and health information we hold about you, or request corrections if you believe it is inaccurate. To submit a request, please contact our privacy delegate using the contact details below.

6. Contact Us & Complaints

If you have questions about this policy or wish to make a privacy complaint, please contact our practice:

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Victorian Health Complaints Commissioner (HCC).

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